Monday, July 10, 2023
Picking up a Blog draft 13 years later: The Psychology of Youth Sports
Wednesday, December 16, 2009
The Connected Adolescent
It's almost a cliche' anymore to point out the ways that the internet and information age has changed our life and how we interact. Early last year, I referenced Sean Tevis' indoctrination into political activism. I still remember the day he walked into my office relaying to me how he had been encouraged to launch a campaign for Kansas State Representative, Michelle had suggested that he solicit my view on the matter. With no funds and no political background running against the incumbent retired police chief in a strongly conservative Republican district, it seemed a bit of senseless folly, and with their first child on the way....perhaps Michelle expected me to talk him out of the idea (I never went back and asked her, she intimidates me too much). Not knowing at the time that I would be moving to Oregon in less than 2 months, I told him he would be a fool not to run, and that, as the underdog, he should turn this into a new media campaign ("go with what you know" I told my favorite web developer and blogger). Remember what happened earlier this year in Malaysia, right? (actually, most people in Kansas had not paid much attention to the political revolution in Malaysia earlier that year, so the reference was somewhat lost). Well, the rest, as they say, is history. Gaining national media attention for his web-based fund raising efforts, Sean made this laugher of a race incredibly close. It was Balboa-Creed I. It was so frightening for the establishment, that they introduced the "Sean Tevis Bill" right after the election, attempting to make sure that these new media activists can't threaten to upset the balance of power ever again (good luck with that one, I guess)....
Closer to home, though, I have entered that magical phase of fatherhood known as adolescence and puberty. Probably high on the conscious mind of any parent (and child) at this stage is social development. I have noted a trend in my own social interactions over the last 5 years. With the explosion of social media and constant connectivity, I find myself continuously connected with hundreds of friends and colleagues, even from the far corners of the earth. If I need professional advice on a marketing campaign, I can instantly ping 385 of my friends and coworkers on LinkedIn, if they each forward it to a friend of a friend, it reaches a network of over 4,177,000 people! On Facebook, I'll post albums from our hockey teams, instantly notifying 225 friends and family of Tyler's game-winning goal.
So, the dilemma; at what point should a 12-year old kid be allowed to socialize online? Being the progressive parent, I decided to set up a profile for him. As it turns out, facebook requires users to be 18years old to have an account. Poking around, though, a noticed several of Tyler's classmates' profiles. After a conversation with my wife and establishment of a very strict set of house rules and requirements, we turned our 12 y/o loose on facebook. Guess I'm not the only parent choosing to overlook the minimum age requirements - less than 3 weeks later, he has a network of over 100 online friends and classmates. It struck me that, unlike those in my generation, my sons will likely not find themselves with "long lost friends". Remember when your best friend moved away after 3rd grade? Sure, you traded post cards time and again, maybe a phone call when his family passed through town (oh, the days of interstate toll calls...). But, by high school he was little more than a memory and the occasional "I wonder what ever happened to Bill Coffer?"
What about that random encounter? The "visiting from out of town - friend of a friend" you met at the Halloween party? Unless you made considerable effort, developing and maintaining a long distance friendship was a rare occurrence. Not today. Meet someone who you'll only see twice a year? Not a problem, link up on facebook, follow each other's twitter feeds and become life-long friends...
But I wonder - do we spend so much time online connecting remotely with the masses, that we will develop less deep relationships to the few closest to us? Hard to tell, really, as I sit in my easy chair receiving Farmville gifts from my wife, who is lounging on the sofa next to me, also working on her laptop. "Hey Ty," I yell to my 12 year old in the next room, "I need more chickens for my coop." "No problem, dad, I'll send you one." Such is life on the family farm....
Thursday, March 12, 2009
I'm not a salesman....really!
No wonder most people hate salesmen. Would you feel good convincing someone to spend money on a product that they don't need? I think these people are called "con artist".
So, when I decided to leave the Navy after 11+ years of highly technical, engineering and leadership experience, the last thing I wanted to do was degrade myself to the level of becoming a salesman. Somewhere along the way, though, I came under the influence of John "the Don" Devito, a laboratory chemist-turned-salesmen in the twilight of a glowing 35-year career at General Electric. Early on, John enlightened me with a very important lesson that I have been repeating and passing on for almost 11 years. With a scowling fixed glare, and a wag of the finger, John would repeatedly tell us "You are not here to sell products. You are here to solve problems!"
These words resonated particularly well with me. Some years earlier, as a newly assigned Engineer Officer on a Nuclear Submarine, my commanding officer (and mentor) would instruct me that, as a senior officer, my primary responsibility on board was to "Identify and correct deficiencies." So, it seemed, transitioning from Chief Engineer of a Nuclear Submarine to technical Sales Representative would be a relatively simple transition. Making things even more exciting for me, GE had just instituted its Six Sigma "At the customer, for the customer" initiative. This meant that all sales personnel completed Six Sigma Black Belt training and were required to participate in at least one customer Six Sigma process improvement project.
For those not familiar with Six Sigma, it is a process improvement methodology that utilizes a collection of statistical analysis tools to analyze and control the effectiveness and variance of a process. Not knowing any better, I latched onto this concept and became heavily immersed in a number of process efficiency projects with production engineers at my customers' facilities. This wasn't "sales", this was engineering and problem-solving.
Some years later, I found myself in a position to evaluate and recommend purchasing decisions for various business software packages. This meant that I was frequently on the other side of "sales" conversations. This is where I learned to actually dislike salesmen. Expecting the sales process to follow the pattern that I was taught at GE, I would come to meetings prepared to discuss the specific problems we were trying to solve and the detailed criteria we would use in our evaluation. I was repeatedly surprised when the software sales teams would come in and immediately jump into a sales presentation and demonstration of their software - taking no time whatsoever to determine my specific needs so that they could determine whether their technology was a reasonable solution. After a while, I just started avoiding these sales pitches altogether. Ironically, I spent the following year working as a software sales executive - and I don't think I did a single "canned" sales pitch the entire time.
Moving closer to my roots, the last several years have brought me back to that familiar ground of applying technology and engineering to improve the efficiency and profitability of customers' operations. At my current company, the "sales" people are the ones who design systems, size and select mechanical equipment and even do some of their own engineering. Oddly enough, one of our biggest customers recently reiterated that he did not want to have "salesmen" call on him - he wanted only "engineers" in his facilities that could solve his problems. As always, John the Don was right - we're not here to "sell" products after all.
Like I said - I'm not a salesman.....really
Saturday, November 15, 2008
Life as a Reformed Hockey Fan
I can count on one hand the number of NHL games I have attended in the past, and none in the last eight years. In that time span, I have learned a lot about the game - having coached well over a hundred youth games, attended multiple coaching clinics, read several books on coaching youth hockey, and spent several hundred hours on the ice. I guess it's natural to expect that I would have a different appreciation of the game, given the opportunity to watch it at its highest level.
I was super-excited about the game, this was my first opportunity to watch NHL players from the front row, in live action. The Hawks were playing the St. Louis Blues, which split my allegiances slightly. Last year, I was an assistance coach with ex-Blues player Tom Tilley, and the Blues were the closest NHL team to Kansas City. On the other hand, I had lived in Chicago several years ago, so the Blackhawks were my last true "home team". With no emotional ties to bias me, I could truly enjoy the game.
Thursday, August 14, 2008
We're not in Kansas anymore....
For example - did you know that:
Yep, you guessed it, only New Jersey and Oregon have figured out how to protect their citizens in a way that is so flagrantly overlooked by the other 48 states - stop letting them pump their own gas. I would add an additional item (items 1-17 above are quoted from Oregon State Code 480.315)
(18) Consumers who self-serve run the risk of spilling gasoline on their shoes, which could lead to very embarrassing consequences, possibly even forcing them to conduct a formal presentation at a global leadership conference wearing only socks on their feet. [I believe this really could happen - just ask Sean.]
Speaking of Sean - he's gone political on us - even showed up in the national media, thanks to a very clever fund raising strategy.
Driving across country with the family this weekend - leaving behind those repressive days of having to fill my own gas tank....
Monday, July 7, 2008
Another fun book - for serial Entreprenuers
Friday, June 20, 2008
The Strategic Tactician
Tuesday, June 10, 2008
The "Helmet with Shoes" - Dr. K
Shockingly, he opened his session with a joke, something that business presenters quit doing in the early nineties. Even more shocking to me, though, was the delivery of the joke went really well and was quite relevant to the session - addressing, head-on, the fear that every business leader has when he is about to sit through a full day seminar with an academic. The joke was an admission that college professors are notorious for delivering information that is "absolutely correct and totally useless". Then he assured us that, over the next eight hours, he would break that paradigm...and he did!
After a brief review of the material and required reading list (my next read will be "A Stake in the Outcome", by the way), he moved into a familiar ice-breaker - with a twist. Anyone who has been to enough corporate workshops has likely had to introduce themselves and include an interesting, unusual or little known fact about their personal life. Dr. K had us do it artistically. Every person had to draw a picture and show the group - the picture representing a fact about the person that everyone did not know. Then the group had to guess what the illustration was depicting. I'm tucking that one away for future reference - it was really a fun variation on a common ice breaker.
But what really stuck out of the opening ice-breaker, was Dr. K's drawing:
Even more interesting was the accompanying story:
In the early 70's, Dr. K played football at Div. III John Carroll University (Don Shula's alma mater, if you didn't know). At the time, a college football magazine ran a story about how, in 1973, the college had to special order his uniform due to his unusual stature 5'6", 118lbs - (which, by the way, is one inch taller and 40 pounds lighter than Tyler, my ten-year-old). The uniform manufacturer, knowing that no college would need an extra-small (XS) uniform, mistakenly delivered the equipment to the grade school across the street. Later that season, Don was on the field waiting to receive a punt from the other team. During the normal hush that tends to come over a crowd just prior to a kick - an opposing fan yelled out "Look - it's a helmet with shoes."For the rest of the session, I just couldn't look at Dr. K the same way....
Saturday, May 31, 2008
Tappers and Listeners
Thursday, April 17, 2008
Innovation Dilemma
Why am I reading a college textbook? (and will there be an exam at the end of the quarter?) The book is titled: Corporate Entrepreneurship & Innovation. One of the authors, Donald Kuratko, will be teaching a seminar next month in Charlotte that I am attending. Slow pace aside, this book is very insightful and highly relevant. I'm sure there will be multiple blog entries inspired from its pages. Page 58 in Chapter 3 lists Sixteen Dilemmas of Innovation. A few of them really hit home (and echo conversations I have had in recent years).
Innovation Dilemma # 6 - "An innovation succeeds because it addresses customer needs. Yet when you ask customers about their needs, many do not know or can not describe them to you except in general terms."
Innovation Dilemma #13 - "Technology-driven innovation often leads to dramatic new products that prove to be 'better mousetraps' nobody wants." (or can't afford) "Customer-driven innovation often leads to minor modifications to existing products or 'me-too' products meeting a competitive brick wall."
Innovation Dilemma #16 - "Being first to market is not consistently associated with success, while being second or third is not consistently associated with failure."
There are 13 others listed in the table - these 3 just struck a bit of a chord with me. Many companies want the glory and respect associated with being an "Innovator", but most don't want the exposure to potential failed initiatives. I think the fear of failure kills innovation faster than most anything else. One company, fully understanding this concept, created a "Free to Fail" program to encourage moderate risk-taking in the name of innovation. Other examples are listed in page 178 of the text book including:
- Small cash awards given to employees who try something new and fail - and the best failure of the quarter receives a larger award.
I've often encouraged people to celebrate failure - as a way of ensuring that fear of failure does not inhibit creative thinking and action. Companies that continue to only celebrate successes while "blaming away" failures will never reach that pinnacle of innovation and corporate entrepreneurship.
When was your last failure, and how did you celebrate it?
Monday, April 7, 2008
The Kansas City Science Fair
Thursday, April 3, 2008
The not-so-free press
What I found was a "beta" site that was just plain NOISY. I don't think I ever really figured out what it was all about or where the real meaningful content was hidden...there was NO WAY this thing could have truly earned a "Cool" rating. I had to go back to the blog to check the date on the entry - maybe this was posted on Tuesday - as a clever April Fools prank...nope, it was new.
I happened to run into the author a few minutes later and got a rather disturbing story... Like me, he had found the site in need of considerable upgrade. True to form, he posted his unbiased and unabridged opinion on his blog - complete with a detailed list of issues that require improvement. (Fittingly - there was no "cool" rating awarded in this original posting)
What he probably failed to consider was that his wife's employer owns the site - so, naturally, she got a call into the boss's office, which led to a call to him with unambiguous instructions as to what she desired....and the honest, unabashed commentary was deleted. I wonder if this is just a small indicator of the inherent rivalry between the traditional press and the internet, which allows rapid dissemination of opinions and criticism without the benefit of political cleansing and quality checks at the hands of the editorial staff....hmmm, makes you wonder, doesn't it??
So, for those of you who might have missed the Ink.com buzz, here is a critical review for mass consumption:
I was just reading Mathew Ingram's remarkable post about the increasing trend of how news is consumed using social networks. He cites a remarkable quote from one 20-something, "If the news is important, it will find me."
The idea is that there just so much news out there that it's virtually impossible to consume it all. Instead, there is a faith that someone you know or trust will pass it on to you via email, RSS, Twitter, blog or other way. It's the new word-of-mouth for our century and it is replacing crushed trees smeared with ink as the medium of choice.
Coincidentally, today marks the launch of The Kansas City Star's new "lifestyle" newspaper named, anachronistically and without irony, Ink meant for the group Mathew Ingram talks about. There is a print tabloid version, but their website has user blogs and the ability to "friend" others into a trusted group. At first glance it looks like The Kansas City Star's team has put together something to face the future.
But it's awful.
It lacks RSS feeds. The advertising overwhelms the experience. The navigation is bereft of intuitive labeling and placement. The design has the sensibilities of a nausea-inducing MySpace profile. The blogs require "friending" to read, effectively shutting you out without a long wait. In short, it's unreadable.
The content seems like it might be worthwhile, but the design and usability obstacles are so big that I wonder if it matters. My first reaction might be a bit harsh for something that just launched and it does say on their site that it's in beta, but a launch is a launch.
Perhaps these are things they'll revisit and improve upon over time. I guess if it does, the news will find me.
UPDATE: Try Googling "Ink KC" or variations of it. They have *no* search engine visibility. I'd make that my first priority because I really want to see them succeed.
Tuesday, April 1, 2008
Business Travel 101
"The Napa Marriott, for example, is a nice place, but it’s not noticeably different on the inside from other Marriott hotels except for the wine-themed artwork on the walls. For the 90 percent of the time you spend indoors you might as well be at the Marriott in Overland Park, Kansas and you would never know the difference. "
When I'm trying to convince my wife that business travel is grueling and not so glamorous, I will use this same approach - describing every city as "looking the same". You know - an airport, same old rental car, the inside of the Marriott Courtyard, a conference room at the customer's office, dinner at Applebee's...same ole' stuff - different city.
Sad thing is - it is quite possible to have this experience (many people do - including me at one point). Several years ago, during a visit to Indianapolis, my friend Peter introduced me to the concept of the 15-minute tourist. During a short break between our afternoon meetings and dinner, we made a quick side visit to the War memorial - 15-minutes of culture squeezed into an otherwise busy trip. Since then, I have made it a point to try and get out for a few minutes of "sight-seeing" whenever I travel. Sometimes this is easier said than done - but I probably have a better than 50% success rate over the last several years. Here are some tips:
1. Don't rely on "stumbling" across an interesting tourist attraction. Do a quick Internet search and find the local sites and unique attractions in the city you are visiting.
2. Bring a camera - give yourself a personal goal of taking at least 20 photos on each trip. I actually carry my Nikon digital SLR wherever I go. The kids get a kick out of viewing my photos on my zenfolio photo site - especially on those multi-night journeys.
3. If your trip includes dinner or a working lunch, incorporate a local attraction. Frequently, your local host or client will be thrilled to show off their home town - especially if you are from out of the country.
4. Even if you don't have time scheduled for a 15 minute sightseeing excursion, do your homework anyway, be ready when things change. On a trip to New York City a few years ago, we found ourselves with an unexpected 2-hour opening in the schedule. Rather than just going back to our rooms to do e-mail, Danielle, Paul & I had time for a visit to the Metropolitan Museum of Art.
Now, if one of the local attractions happens to be the worlds' largest outdoor market, you may have a quite different dilemma...(see "The Joy of Shopping")
Saturday, March 8, 2008
The Joy of Shopping
Then I got stupid....and overconfident. The right course of action at this point would have been to neatly tuck the loot into my checked baggage, make no mention of it to the family, carry on with the business at hand during the rest of my trip and just surprise everyone when I get home. Yep, that would have done just fine - everyone would be happy, and quite surprised to receive something other than airline toiletry kits and coal.
Nope, I wasn't that smart. In retrospect, I'm not sure if I could have really controlled what happened next. I think there is probably a chemical explanation, perhaps it will be explored in Daniel Goleman's next book. Now, when Shelley goes on a shopping spree, she invariably comes home and rethinks her purchasing decisions, experiencing remarkable self-doubt. I think the term for this phenomena is "shoppers remorse".
Conversely, after a long morning run, the endorphins released in my system, give me a euphoric sensation, commonly referred to as a "runners' high". Maybe it was the release of stress and fear of failure - but I returned to my room with an unmistakable "Shoppers' High" that night. I will blame this chemical imbalance for my actions over the subsequent 24 hours.
Mistake #1: Immediately sharing descriptions (and pictures) of the purchased items with my family. Had I just maintained a secret and presented the gifts upon my arrival, everyone would have been happy. By reporting 'in situ', I created the opportunity for increased expectations. Seeing the types of goods available, the family's "wish list" turned into a shopping list.
Mistake #2: Admitting that I enjoyed the shopping experience. I no longer could collect 'hardship points' for subjecting myself to such an arduous and unpleasant experience.
Mistake #3: Actually enjoying the shopping experience. The human brain is a remarkable organ. It works on a complex series of pattern recognitions and electrochemical reactions. Once the pleasure centers in the brain are activated, there is an inherent (and uncontrollable) motivation to replicate the experience. Drug dealers know this "the first hit is free".
Having experienced this "shoppers' high", I undertook the singular mission of replicating the experience. Sitting at the airport in Kuala Lumpur, I research the shopping scene in Bangkok. I discovered that the largest, and most famous, of the markets in Bangkok is the weekend market; Chatuchak Market. Since the market is only open on the weekends and Sunday would be occupied with setting up our trade show booth and meeting with the local agents, I had no choice but to shop immediately upon arrival on Saturday afternoon. At 2pm I arrived at my hotel. So intent on stimulating the pleasure centers in my brain, I skipped my unpacking and set-up ritual altogether. Tossing the bags on the bed, applying a liberal amount of sunscreen to my exposed skin, I rushed out the door to the train station two blocks away.
During the 25 minute ride on the "sky train", I felt my internal anticipation building. Maybe it was the "standing-room only" crowd on the train - all heading to the same destination at the end of the line. As the train slowed approaching Mo Chit station, we passed the market below. It was HUGE! Does anyone really appreciate how big 35 acres really is? No, that wasn't a typo - I was gazing across a 35 acre outdoor shopping bazaar - and with great anticipation.
I scurried off the train amongst the masses, eager to dive headlong into the sea of bargains. As I turned down the first aisle, picking my way through the 15,000 vendors, a familiar feeling overcame me....gone was the happy feeling from serotonin release in the brain's pleasure centers. This place was WAY out of my league. Looking at the wares available for sale, fear engulfed me. None of the clothes seemed big enough to fit anyone in my family, all of the handbags looked cheap and gawdy, the articles morphed before my eyes - nothing would possibly fit in my luggage. The old feelings were coming back. Determined to beat these demons, I pressed on, determined to find that shoppers' high again. I was breaking into a sweat. (OK, maybe I'm being dramatic, I was sweating because it was 90 degrees and humid outside).
After almost two hours, (one of which was devoted to finding my way out of the labyrinth and back to the train station), I found myself carrying 2 t-shirts for the boys, quite certain they would be too big for Timothy and too small for Tyler. Slumping into a seat on the train, I came to grips with what I already knew - I am not, and never will be, a good shopper.
Friday, March 7, 2008
Will New Media change the course of the elections?
Tomorrow is election day, and it's what everyone is talking about. This is only the 12th general election held in Malaysia, so it's still a really big deal. Tyreal will not be able to accompany me to Bangkok tomorrow, he will fly out on Sunday instead. Tomorrow, he needs to drive 3 hours to his home town to cast his ballot, then turn around and drive 3 hours back to Kuala Lumpur. All to support the "illusion of democracy" as my dinner companions put it.
Malaysian TV and Radio are state owned. The ruling party decided years ago that it was not in its best interest to allocate air time to opposition parties trying to deliver their manifesto to the masses. According to some people in this city, districts who elect and support opposition candidates suddenly find their government-provided services lacking - or even absent altogether. No wonder the ruling party won over 90% of the Parliament seats in the last election - with a record number of candidates running unopposed.
Some believe that this year's election will be different. What the government in Malaysia can not control is the Internet, blogs, YouTube and SMS messages. Can this make a difference? Perhaps. In 2000, only 15% of Malaysia's 25 million people had Internet access - today, that number is almost 50%! (By comparison, roughly 50% of U.S. households had access in 2000, and 71% have access today.)
So, do Google and YouTube have the power to change the world? Guess we'll have to see.
By the way - how many people were aware that the Malaysian Parliament was dissolved earlier this year, forcing a general election one year ahead of schedule? Who thought the Florida democratic primary in the U.S. would even matter?
Saturday, March 1, 2008
The stress of travel
So, in the midst of a 4-week long trip that takes me to Napa, Sydney, Kuala Lumpur, Bangkok and Jacksonville; I'm feeling a bit of stress. It's not based on figuring out how to pack for multiple climates and still limit my self to no checked baggage. It's not the high level government meetings in Canberra, or my presentations in front of oil and gas executives. It's not even the fact that I'm heading to the airport at home with a ticket to Sydney and a ticket home from Bangkok two weeks later, and nothing figured out in between. Nope - those are all just aspects of business travel, especially when you're trying to link a lot of activities and meetings into a single trip.
No, the stress began as I was saying my good-byes to the kids. "Bring us back something really neat, dad," was the request...and they really meant it. Now, I haven't really been much of an overachiever in terms of bringing back souvenirs for the boys. For international trips, their standard loot is the 'ditty bag' filled with personal care items, ear plugs and sleeping blinds that is issued when you fly in international business class. Conveniently, I receive one on the way out of the U.S. and one on the way home, perfect for the two boys. I think they have run out of creative things to do with foam ear plugs and aren't as into the taste of the generic toothpaste. On a trip to a power plant in West Virginia, I did bring Tyler back a lump of coal. He had been reading the "Magic School Bus" series, one book in the series was a journey through a power plant, showing how coal was converted to electricity...so having an actual piece of coal on his shelf was kinda cool at the time.
But the family was making it quite clear this time that I was not going to get off the hook by bringing home freebies from the airlines or coal. Besides, between Australia, Malaysia and Thailand, there should be some pretty worthy trinkets and gadgets to be had. Problem is: I don't know how to shop for trinkets and gadgets. Have you ever walked into a souvenir shop? I think my brain shifts into shopping overload. Suddenly, everything on the shelf starts to morph...it all starts looking like piles of useless junk...and it all seems to look really, really big - like something I would NEVER fit into my one, already overstuffed carry-on bag.
OK, maybe it's not ALL bad. Shelley's mom is easy to shop for. She collects those little silver spoons (although, after putting up that new bookshelf in her basement last month, I'm not sure where she's keeping her rack of souvenir spoons anymore) Souvenir spoons are universal - and simple. I almost always bring my mother-in-law a new silver spoon....
I've also learned that consistently picking up souvenirs for the mother-in-law while getting nothing for the wife is not particularly good form either.
So, the challenge looms before me - what makes a suitable take-home gift for the wife and kids - I'm open for suggestions. (oh yeah, I did check bags this time - with a small duffel bag with plenty of extra room to bring stuff back.)
I am into the seventh day of my trip, and have actually walked in to several stores with the intention of purchasing souvenirs - but the trinket-shopping paralysis is still there....I wonder if there is medication available for my calamity....or maybe men just can't shop.
Tuesday, February 12, 2008
Birth of a Political Activist
After reading Sean's most recent blog, I suddenly feel like I have nothing interesting or amusing to talk about. Funny how your life can seem so interesting and adventurous until you peek over the cubicle and see what the next guy is doing....I really gotta get out more often!
I just started a new book last night - "There's no Such Thing as Public Speaking". So far, it's a really good read focusing on the "physics" of public speaking and the similarities between one-to-one and one-to-many conversations. The basic premise is that there should be no difference between speaking in public and public speaking. Which, not surprisingly, is a simply stated observation made by one of the fifth graders in my son's class last month (refer to my "Signals of Change" entry). I'm pretty sure I'll use this book as a reference in my future presentation skills courses - it covers many of the exact points. More to follow on that - I need to work all the way through it and make sure it doesn't do anything ridiculous like advise you to "imagine that the whole audience is in there underwear" as a tactic for overcoming nerves. I don't know about you, but an audience full of business associates in their skivvies is not an image that conjures up feelings of relaxation! Not sure if you've ever tried that tactic, but I just don't see it working for me.
Sunday, February 10, 2008
I - It :: I - You
In the early 90's, Daniel Goleman published the best-selling book "Emotional Intelligence". As an officer in the military, facing frustrations with the limitations of stereotypical military leadership styles and attitudes, reading this book gave me great hope and insight. At least I wasn't the only person that believed that being in touch with human emotions was critical to success - especially in a leadership role. Have you taken an emotional intelligence lately? I did OK on mine - although I obviously have room for improvement in a couple of areas...Goleman's latest book - "Social Intelligence" is equally eye opening. One theme he explores in his latest work is the personal versus impersonal mode of human interaction. He introduces the I-It concept as a common behavior in which we overlook the human aspect of people we meet in certain settings. This is especially prevalent in the medical and service industries. How many times have you treated another person as an "it"? I see it every week when I travel - so many airline employees, from ticket agents to flight attendants, passengers and customers showing utter disregard for the fact that they are interacting with another human being. The alternative approach - the I-You interaction, involves an awareness of the other person, including sensitivity to their emotional state. The I-it is certainly more convenient in many situations, and it requires a whole lot less stress and effort - when I stop at Starbucks, I just want a cup of coffee, I’m usually not prepared to hear the latest emotional ills of my neighborhood barista... But how often do we choose the I-it style when we really don't have to? Try this - next time you're out for a meal at a restaurant and the waiter/waitress refills your water glass, take the time to look them in the eye, smile and extend a warm "thank you". Hold the gaze long enough to measure their reaction. At the same time, assess your own internal reaction to the 2-second gesture - you may be surprised. The brain responds to this sort of social interaction in milliseconds - you'll be amazed at what that 2-second pause will do for you. Invest about 3 minutes in a day, in two-second increments, to these random acts of I-you and let me know how it turns out...
Friday, February 8, 2008
The Blue-Green Message
I travel so much that I even know which 3 or 4 seats I can comfortably occupy on any given aircraft. In a way, I've become a bit of a seat snob - I insist on having a seat where my legs are not bruised by the seat in front of me...I like to have my elbows clear of other peoples' rib cage as well. (Apparently, when airline seats were designed, they chose not to use my frame as the design point.) On a recent flight from Houston to Kansas City I was booked on a Continental Airlines regional jet. Now, on a Continental (or Express Air) regional jet, there are exactly two seats that can reasonably accommodate me - 1A and 12A. My alternate choices are 3B and 12B, with hopes that 3C or 12C are not occupied by a large individual. On this particular flight, I had to fall back to my alternative - 12B. Sitting in the departure gate of the airport, I noticed another man, about my size, preparing to board. I chuckled to myself thinking - "just my luck, he'll be in 12C". As he walked by, I noticed the boarding pass protruding from his shirt pocket - you guessed it - 12C. I immediately was overcome with a burst of negative energy, anticipating a cramped ride with little room to even hold a book open.
That's when I caught myself and decided to take contol of the situation and steer it in a different direction. As we boarded the plane, I settled in and assisted my seat-mate in stowing his bags, with a warm smile and friendly gesture. Rather than comment on the small size of the seats, I focused on the generous amount of leg room we had in the exit row. We struck up a conversation about the books we were reading, consultatative selling and public speaking. It was one of the more pleasant flights I have had in a while. Just to think - it all could have been different, if I chose to maintain the status quo and remain disconnected with the human being sitting next to me....fly compassionately - not competitively.
Thursday, February 7, 2008
Influence without Authority
The video above includes dubs of some of the radio conversations over the one month period before the event. The video below is a highlight reel just showing the three launches of the catapult:
Tuesday, February 5, 2008
The Crystal Ball
Monday, February 4, 2008
Celebrating Failure
In the Navy, there always seemed to be those "golden boys" - the ones who somehow managed to be assigned to the perennial top-performing organizations. They were leaders in high performing and successful organizations that were high performing and successful before they arrived for their 2-year tour and long after they departed. Then there were others that somehow managed to draw all of the turn-around situations, continuously assigned to organizations with poor performance, with the assignment of turning them around. In which of these two groups would you expect to "learn" more about leadership? As a 12-year member of the latter group, I certainly have a strong opinion on the subject...
Does anyone actually "celebrate" their mistakes? What about "celebrating" their failures? To be sure, let's isolate our discussion of mistakes and failures to those that came out of honest efforts to succeed. Obvious illegal or unethical activities are excluded from this category - that's a different level of learning. Let's assume, for a minute, that after the fact, we are able to analyze and understand the faults in our logic and decision-making that led to the failure. Let's also assume that we have the insight to use this analysis to drive our decision-making in future situations with similar circumstances. We've just accomplished something called "learning" - couldn't this be cause for celebration?
I know, I know...you can learn just as much by making the correct decision the first time, right? Well, think about it...how much time to you spend dissecting the every move when the outcome was a success? I'll bet you do a lot more thorough post-mortem analysis if things did not turn out the way you expected. No one likes to be wrong - and you're much more motivated to prevent this situation in the future.
So, back to our candidates and my pointedly unfair question. Candidate #1 (aka "golden boy") has fewer learning opportunities - or alternatively, is not being forthright about his mis-steps. Not admitting to mistakes rarely works in a corporate setting. Candidate #2 (aka "the blamestormer") has everyone but himself to blame for his mistakes. While uncontrollable circumstances have a lot to do with success, the pattern of placing fault elsewhere can be very disruptive. So, in the absence of any other information - my preference is for candidate #3.
Of course, I would never hire anyone based on what they have already done. A new leader is brought in based on what they are going to do after they arrive. Which leads to the next emotionally debated topice: how do you predict success when choosing the "new guy"???
Tuesday, January 29, 2008
Boarding School
Monday, January 28, 2008
Got a minute?
On the plane en route to a technology summit at corporate headquarters, I advised Pat that he should have an elevator speech ready to quickly convey the status of his high visibility project - just in case we had a casual encounter with the CEO of our company. Pat had never heard of an elevator speech, so I explained the premise - you step into the elevator on the way to your destination and find yourself eyeball to eyeball with a high level executive in your company (or of a customer's or prospective customer's organization). You have less than a minute to concisely convey your message - whatever it may be - about yourself, your value proposition, your project, whatever.
Later that afternoon, Pat and I were in the elevator at corporate headquarters, on our way to the kick-off session of our conference - and who do you think stepped into the elevator with us? Yep, as if on queue - the CEO....I didn't think that stuff actually happened.
I heard someone last year describe the elevator speech as a 2 minute segment. Have you ever actually timed yourself talking for two minutes? That's really a long time. Have you ever been in an elevator for two minutes? Naturally, empirical data gathering was in order - so I started timing elevator rides. Now, the premise being that the CEO is probably travelling to the top floor of the building, and you've probably boarded at the lobby level. So every time I get in an elevator, I time the non-stop trip from bottom to top. (notice I said "non-stop", when you start adding stops, it's gets too variable, and all those extra people stepping in and out of the elevator really bust the mood) First, I started with the building where I work - SPX Cooling Technologies World Headquarters in Overland Park, Kansas. Granted, I wouldn't expect much of a ride to the towering third floor - but I timed it nonetheless - 35 seconds. (I usually take the stairs, which is about a 29 second trip).
So, just to test the outer bounds - my next timed trip was to the observation deck of the world's tallest building - Taipei 101. Thanks to the world's fastest elevator, this trip only took 37 seconds. The next week, I was at the Crystal City Hyatt in Washington D.C. The ride to the 12th floor....37 seconds. I've continued the data gathering for the better part of 6 months - regardless of building size, It always seems to take 35-40 seconds. Perhaps I have uncovered the underlying design criteria for commercial elevators - get to the top in 35 to 40 seconds.
So, I think it's safe to assume that the target time for an elevator speech is 35 seconds. That will pretty much carry you to the top floor in any building. Add some time for Q&A and you can stretch it to a minute. Got a story to tell - I'll give you a minute...